Help and Support
Our Web Order Support Team consists of Customer Service Representatives who are specifically trained to:
- On-board new customers
- Troubleshoot issues
- Capture customer feedback for further improvement
- Provide support both online and over the phone
You can reach us at 0800 WEBORDER (0800 932 673) or by email at firstname.lastname@example.org
How do I activate my e-commerce account?
You will receive an email asking you to verify your email address, click on the Confirm My Account link as indicated below:
For future orders please go to URL: https://laminex.co.nz and click on Quick Order to login. This is also the best URL to use as if you wish to create a bookmark.
How do I search for products and view my frequently ordered products?
If you know our products well, Quick Order is a fast way to add a product to an order.
Refine this search further using the drop down options to locate your product and add your quantity.
Add a project name if required - this will appear as text on the order line for your preference.
Please note: It cannot be used for special pricing, freight and packing instructions.
You also have available, at the bottom of your Quick Order page, a carousel of your 12 most Frequently Ordered Products ordered using this platform. Products ordered via other methods won't show in this list.
Click on the the plus sign at the top right corner of any item you wish to include in your order.
Alternatively, there is also the search button in the top right of your screen this pulls up a window allowing you to filter your search via a drop-down menu if required.
You can also click on the “Browse products” link in the top right of the screen which takes you to a page in the main website, giving you access to refine your search by either; Application, Brand, Colour, Style, Finish or Range.
Otherwise, you could click on the “Explore all new products” link or any of the visible pictures to view these products specifically.
How do I order by CSV upload?
If you know our SKU/Item numbers for product you are ordering, click on the Upload CSV in the upper right hand corner of the screen to upload a file of up to 25 lines of product. (Upload CSV is also available directly in the cart, as shown below).
Headings must be included in your CSV spreadsheet - note, you don't have to enter anything under Project Name in column C.
When saving the file on your computer, change the type to CSV (Comma delimited), then you can either browse from the pop up box or drag & drop your file into the box to upload.
When saving the file on your computer, change the type to CSV (Comma delimited), then you can either browse from the pop up box or drag and drop your file into the box to upload.
How do I request a specific forward delivery date or despatch date?
When an order quantity is entered, the estimated delivery date will be displayed. This is the earliest date that Laminex can supply the requested quantity. If you would prefer a different date, click See more delivery options.
Select your preference of Delivery or Dispatch date and click on the calendar icon to display the calendar.
If you select a delivery date close to the start of a month, the order may be dispatched and invoiced in the previous month due to transit times.
Selecting a dispatch date is the date the product will be sent. The delivery date will be calculated based on standard transit times, and is displayed above the calendar. When you are happy with your selection click on Apply to select the date. Please note once a date is applied it can only be moved further out into the future. If you wish to return to all the available dates you will need to delete the line and re-enter it.
How can I chat with customer service?
If you get stuck or have a question - there are a number of ways to get in contact (see Help & Support on Page 12 of this document), however Web Chat is a simple to use tool giving you immediate access to one of our Laminex NZ Customer Service Representatives, who are ready to assist you.
When the team is unavailable, the button will show as 'chat offline'. As soon as a member of the team becomes available you will see Chat Now as indicated below. Click to begin your chat.
How do I checkout?
Once you have selected your product and entered the quantity you with to order, click on "Add to Cart".
In your cart, you are able to modify your order in a number of ways as indicated in the red boxes below:
- You can add a Project Name to the line or adjust the quantity
- Upload a CSV file
- Continue Shopping Bin/Remove an item
- Clear the whole Cart
- Or go to Checkout
In the Checkout, you have a few more fields to modify/check as indicated in the red boxes below:
- Your Purchase Order Number is compulsory– this is entered in the “Order Reference” field.
- Shipping Address is your default delivery address. If we have multiple delivery addresses loaded in our system for you, there will be a dropdown to select from.
- Note: Please make contact with the Web Order team if you have an alternative delivery address that is not in the drop down so we can manage your order manually.
- Submit Order– once you are confident you have verified all information is accurate.
Once you click on Submit order, you will receive the below message, where you can choose to download a copy of the order details submitted.
What is my dashboard?
The Dashboard is your hub for account related information; you can access this by clicking on the dropdown by your name at the top right of the screen.
Invoices & Credit Notes – View online & Download PDF copies
Order Summary– provides Status & History of orders. Click on the icon to expand the order lines and see the current expected delivery dates. Hover over the item description to see more text.
Profile– Shows your account profile details
How do I view specific product details?
Our Product Details page shows all relevant information on a product. If you are viewing a restricted product, you will receive a notification.
To the right of the screen you can scroll through to find further information as outlined below:
- Sample Ordering– Click to request a sample
- Download Product Images– eg full sheet or seamless swatches
- Download Product documents– eg brochures, technical data sheets, MSDS
- Budget– View budget indicators
- Applications– Where the product can be used
- Features Warranty & Fire– Performance characteristics, fire ratings and warranty information
- Health & Environment– Sustainability information