Laminex production and distribution continues to operate as normal; however, there may be freight delays due to increased safety protocols. Due to planned maintenance there may be disruption to sample order from 10am-12.30pm on 15/08.



COVID-19 Shutdown F.A.Q.s

Will Laminex NZ be operating as normal under Alert Level 3?
Yes, production and deliveries of stock and samples will still be processed as normal, although some slight delays may be experienced due to increased safety protocols.

Is merchandising and sample dispatch still happening?
Sample dispatch and merchandising cycles will be put on hold for the Auckland region during Alert Level 3 given most recipients will be working from home. All other regions will continue as normal.

If you would like to follow up on the status of your sample order or are in the Auckland region and urgently require a sample please call our sample provider, HOOP NZ, on 0800 99 99 39 or email samples@laminex.co.nz. If you placed your sample order online please quote your order number.

How can I track my order status?
If you have online access you will able to see latest expected delivery dates in your Order History. Otherwise, please call Customer Services on 0800 303 606 and we will respond as soon as possible. 

What measures are you taking to maintain proper hygiene and physical distancing for deliveries and pickups?
As always, safety is our top priority. We have a robust plan to reduce transmission risk, including new hygiene measures, physical distancing and contract tracing processes. Two important parts of this plan include safe management of collections and deliveries. We ask that you support us by reviewing and adhering to these new rules that will remain relevant at Alert Levels 3 and 2. View the rules here.

Do you have good stock levels?
We have good stock levels across our product portfolio and as our manufacturing plants are located outside of the Auckland region, we do not expect any delays.

Are your freight providers running, and if so, in what capacity?
Freight providers are still running during Alert Levels 3 and 2 as they are deemed essential services. 

Will there be any freight arrival date issues expected for product in international transit?
No, not that we are currently aware of. All our freight forwarders and receivers are all essential services and are still operational.

Will there be enough customer service support during this lockdown period?
We are confident we will be able to support our customers in all regions during this period. Additionally, if you are eligible, you can order online via online ordering platform. Register for online ordering here.

Are you able to provide a timeline for Caesarstone orders?
Currently there is no change to Casesarstone existing distribution timelines.

Can you still be reached on 0800 303 606 for technical advice?
Yes, you are welcome to make any technical enquiries via this number and we will respond as soon as possible.

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